Alignova customer support handles every inquiry directly. The fastest path to a resolution is email.
Primary support channel
Email: support@alignovastore.com
Alignova replies to all customer-support emails within one (1) to two (2) business days, Monday through Friday, excluding United States federal holidays. During high-volume periods (new product launches, holiday season), response times may extend to three (3) business days; every message receives an automated acknowledgement so you know it was received.
What to include in your message
To speed up resolution, please include the following information when relevant:
- Your order number (format: #1XXXX), if your inquiry concerns an existing order.
- The email address used at checkout, so Alignova can verify your account.
- A clear description of the issue or question, and — for shipping, return, or quality concerns — supporting photographs where applicable.
- For returns: the item(s) you wish to return and the reason. Alignova will respond with a Return Merchandise Authorization (RMA) number and the return shipping address.
Which inquiries this channel handles
- Order status, tracking issues, and delivery exceptions
- Returns, refunds, replacements, and warranty questions
- Product fit, sizing, and use-case guidance
- Account and data-privacy requests under the Alignova Privacy Policy
- Press, wholesale, and partnership inquiries (note "Press" or "Wholesale" in your subject line)
Self-service resources
Before contacting Alignova, you may find your answer in one of the following:
- Alignova FAQ — common product, ordering, shipping, and return questions
- Alignova Size Guide — measurements and fit instructions
- Track your order — direct link to shipment tracking
- Alignova Shipping Policy — transit times and delivery terms
- Alignova Refund Policy — return windows and procedure
Operating hours
Alignova customer support operates Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. Messages received outside these hours are queued and answered the next business day. Alignova does not currently offer phone or live-chat support.