Every Alignova shipment is dispatched with a tracking number. There are three ways to monitor your order's progress.
1. From your shipment notification email
When your Alignova order leaves the warehouse, you receive an automated email with the carrier name, the tracking number, and a direct tracking link. Click the link in that email to open a live tracking page on the carrier's website. The email is sent to the address used at checkout; check your inbox and your spam folder. The subject line begins with "Your Alignova order is on its way".
2. From your Alignova account
If you placed your order while signed in to an Alignova account, your order history at /account lists every order with its current status. Open the order to view the tracking number and a status timeline.
3. By contacting Alignova support
If you cannot locate the shipment notification email and did not create an account at checkout (guest order), email support@alignovastore.com with the email address you used at checkout and any order details you remember. Alignova will retrieve the order, confirm the shipment status, and resend the tracking information.
What the tracking statuses mean
- Label created. Alignova has generated a shipping label. The parcel has not yet been picked up by the carrier. This status is normal for one (1) to two (2) business days after order confirmation.
- In transit. The carrier has scanned the parcel into its network and it is moving toward your address. Expect intermediate scans every one (1) to two (2) days during transit.
- Out for delivery. The parcel is on the final-mile vehicle and will be attempted at your address that day.
- Delivered. The carrier has recorded delivery at the destination address.
Tracking not updating?
Carrier networks occasionally go quiet for two (2) to three (3) business days between scans, especially when a parcel transfers between sorting facilities or crosses an international border. This is normal and does not by itself indicate a problem. If tracking has not updated for more than five (5) business days, email Alignova support with your order number and Alignova will open a carrier investigation.
If tracking shows delivered but you do not have the parcel
Please first check with neighbors, building management, and the carrier. If the parcel still cannot be located, contact support@alignovastore.com within seven (7) days of the recorded delivery date. Full procedure is described in the Alignova Shipping Policy.