Effective date: May 30, 2026
This policy describes how Alignova processes, ships, and delivers orders placed at alignovastore.com. Shipping options, fees, and transit times are confirmed at checkout; this page provides the underlying terms.
1. Order processing
Orders are processed Monday through Friday, excluding United States federal holidays. Most orders ship within one (1) to two (2) business days of payment confirmation. During promotional periods, product launches, or peak shopping seasons, processing may take up to three (3) business days. You will receive a tracking number by email once your order leaves the warehouse.
2. Domestic shipping (United States)
Alignova offers the following domestic options:
- Standard shipping. Three (3) to seven (7) business days in transit after dispatch. Free on orders of USD 49 and above; flat-rate fee on smaller orders, calculated at checkout.
- Expedited shipping. Two (2) to three (3) business days in transit. Fee calculated at checkout based on destination and parcel weight.
- Express shipping. One (1) to two (2) business days in transit. Fee calculated at checkout. Orders placed after 12:00 PM Eastern Time will ship the following business day.
Delivery to Alaska, Hawaii, Puerto Rico, and other U.S. territories may require additional transit time. Alignova ships to street addresses and to United States Postal Service P.O. Boxes (standard service only).
3. International shipping
Alignova ships internationally to most countries. International transit times range from seven (7) to twenty-one (21) business days after dispatch, depending on destination, carrier, and customs clearance. International shipping fees are calculated at checkout and are non-refundable except where required by law.
Duties and taxes: International customers are responsible for any import duties, customs fees, value-added taxes (VAT), or similar charges assessed by the destination country. These charges are not collected by Alignova at checkout and are due at the time of delivery. Refusal to pay duties may result in the parcel being returned or destroyed by the carrier; Alignova cannot refund the cost of items lost or returned for this reason.
4. Tracking
Every Alignova shipment includes a tracking number. Once your order has shipped, you will receive an email with the carrier name, tracking number, and a link to track the parcel. Tracking events typically begin updating within twenty-four (24) hours of dispatch.
5. Delivery
Title and risk of loss for Alignova products pass to you upon delivery by the carrier to the address you provided at checkout. Alignova is not responsible for parcels delivered to incorrect addresses entered by the customer, parcels stolen after delivery, or parcels refused by the recipient.
6. Failed delivery and address corrections
If a parcel cannot be delivered due to an incorrect or incomplete address, carrier address-correction fees may apply and will be charged to the customer. If a parcel is returned to Alignova as undeliverable, Alignova will contact you to arrange reshipment (at customer expense) or to issue a refund less the original shipping cost.
7. Lost or stolen parcels
If tracking shows a parcel as delivered but you have not received it, please first check with neighbors, building management, and the carrier. If the parcel cannot be located, email support@alignovastore.com within seven (7) days of the recorded delivery date with your order number. Alignova will open a carrier investigation; resolution depends on carrier findings. Where the carrier confirms loss or theft prior to delivery, Alignova will replace the order or issue a full refund at the customer's option.
8. Damaged parcels
If your parcel arrives visibly damaged, photograph the packaging and contents before unpacking further, and email support@alignovastore.com within seven (7) days of delivery. Alignova will arrange a replacement or refund consistent with the Refund Policy.
9. Address changes
Address changes are accepted only prior to dispatch. Once an order has been handed to the carrier, the shipping address cannot be modified. To request a change before dispatch, email Alignova as soon as possible with your order number and the corrected address.
10. Restricted destinations
Alignova does not currently ship to countries subject to comprehensive United States economic sanctions or to addresses identified on applicable denied-party screening lists. If your destination cannot be served, checkout will indicate the restriction and the order will not be accepted.
11. Carrier delays and force majeure
Posted transit times are estimates provided by the carrier and are not guaranteed. Alignova is not liable for delays caused by carrier disruption, severe weather, customs holds, labor actions, public-health events, or other circumstances outside Alignova's control.
12. Contact Alignova
Alignova — Shipping
Email: support@alignovastore.com